Contact Centre Software – eNow by As One
As One is composed of experts with decades of experience in the IT and contact center sectors.
Knowledge and expertise gained by working with both domestic and international clients in the field of telemarketing, telesales, technical and after-sales support.
Key features of the ENOW SOLUTION
Our All-in-One Contact Center Solution
Whether it’s incoming, outgoing, or mixed campaigns, eNow gives you total control over your contact center and improves communication.
Multiple campaigns can run simultaneously, different working hours can be configured, and all parameters can be easily adjusted to suit your needs.
Creating campaigns, reporting on specific requirements, monitoring the habits of users and agents, as well as setting priorities – everything is in your hands.
A lot of unanswered calls, stressed agents, and unhappy clients are just a few of those problems that can be resolved with eNow contact center software.
Intuitive and easy to use
interface
eNow is designed to be flexible, intuitive and easy to use.
Short agent training, working from a web browser (WebRTC client), a clearly designed client card, and a history of customer interactions and communications are among its key characteristics.
Instead of wasting time on training, our clients can focus on offering outstanding consumer service right away.
Why eNow?
- All-in-one solution
- Easy to learn and apply
- Reliable and secure
- Recognized by large users
- In-house software with local support
Make an appointment with our team and find out how eNow can transform the way you operate.
Key Benefits of Our Contact Center Software
Single screen interface
We have integrated all the important segments into a “single screen” and enabled greater productivity and reduced agent training time.
Eavesdropping, prompting, conference communication
Supervisor and manager can eavesdrop on conversations, give instructions to an agent, or join the conversation with a single click.
Integrated caller number status
Real-time display of the status of the queues waiting in each group.
Multi-user/multi-campaign mode
eNow allows each user of the system to be part of different inbound and/or outbound campaigns in order to optimize your resources.
Interactive voice response (IVR)
Easy setup and editing, multilingual with different selection options.
Realtime dashboard
A single view of the status by campaign: the number and processing of calls; The number of activities carried out in accordance with the campaign.
"Don't call me" numbers check
In each campaign, you can activate “don’t call me” to prevent a number that has been logged in.
Response Priority adjustment
Whether the agent is part of one or more campaigns, it is possible to set the priority of the agent’s call-in for each.
24/7 technical support
Our customer and technical support service works when you do, available by phone call or e-mail within a maximum of 30 minutes.
Integrated webRTC or external IP phone
It’s up to you to choose whether the agent communicates via an integrated phone in the browser or via an IP phone.
Conversations recording
The ability to record all conversations, to define the time of saving the recording per campaign as well as based on call processing.
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