Explore eNow
eNow is an advanced software for optimizing the operation of contact centers, created as an all-in-one tool to support incoming, outgoing and mixed campaigns.
Its intuitive interface and wide range of functionalities make it a reliable solution for improving the quality of communication with customers and improving the efficiency of your team.
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Features
Customizable reporting and real-time analytics
Our contact center software provides the ability to create real-time, customizable reports that you can instantly export to Excel.
Integration with your business systems
CRM, ERP, stock lists, work through a VPN tunnel, the ability to work as in-house software in your IT infrastructure are the possibilities of integrating eNow with your business systems.
Flexible and secure solution
- Work according to GDPR regulations
- Checking “DON’T CALL ME” numbers
- IP Call Center
- Flexible Licensing (Monthly Licenses)
Agent
Realtime call status, call waiting, processing, and sales – productivity. Access to all related calls (recordings), personal and group notes, and reminders. Internal written or spoken communication with colleagues.
Supervisor
Plus: insight into all segments of the group/campaign in real time. Predefined reports. Sneaking, suffocating, and group chatting with the caller and agent.
Manager
Plus: creating and modifying campaigns/groups, setting up all segments of the eNow solution. Reporting on all parameters.
